# Player churn

> The win-back list is in your bookings. Pull it before they leave.

Canonical page: https://courtspulse.com/use-cases/player-churn

See who booked three times and never came back. CourtPulse tracks new-player retention, repeat rate and last visit from your Playtomic player list.

## The job

Who played three times and never came back?

## FAQ

**How do you define churn?**

A player with prior bookings whose last visit is older than the window you care about — typically 30 or 60 days. You choose the period in the dashboard.

**Do you email players for me?**

No. CourtPulse shows who to contact. You message them in Playtomic, WhatsApp or your CRM.

**Is this across every club I run?**

Players are de-duplicated by Playtomic id across the venues you connect, so the same person is not three 'new' players.

**What about first-timers who never return?**

That is a separate cut: one booking, then silence. Useful for intro-class and first-match follow-up.

## Related

- [Cancellation alerts](https://courtspulse.com/md/use-cases/cancellation-alerts)
- [Off-peak occupancy](https://courtspulse.com/md/use-cases/off-peak-occupancy)
- [Booking history](https://courtspulse.com/md/use-cases/booking-history)