Cancellation Rate
The percentage of confirmed bookings that are cancelled before the scheduled time.
Cancellation rate is the ratio of cancelled bookings to total bookings made, expressed as a percentage. It can be measured overall or broken down by time slot, day, sport, or player segment.
Late cancellations are particularly costly because there's often not enough time to rebook the slot. Tracking cancellation timing — how far in advance cancellations happen — is as important as the overall rate.
A typical cancellation rate for sports venues ranges from 5-15%. Rates above 15% usually indicate a policy issue, pricing problem, or scheduling friction that needs attention.
Formula
Cancellation Rate = (Cancelled Bookings ÷ Total Bookings) × 100Example
Out of 200 bookings made in a week, 18 were cancelled. The cancellation rate is 18 ÷ 200 = 9%. Of those 18, 7 were cancelled less than 2 hours before the slot — a high-priority problem.
Why it matters
Every cancellation is lost revenue if the slot isn't rebooked. High cancellation rates signal problems with pricing, commitment, or convenience. Tracking this metric helps you design better cancellation policies and identify problematic patterns.
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