Feature
Spot regulars before they're gone
Churn rarely announces itself. A player who booked every week simply stops. CourtPulse learns each regular's normal rhythm and flags them once they've been away for twice as long as usual — early enough for a message to land.
Key benefits
What you get day one in the product.
Based on each player's rhythm
Someone who plays every 5 days is flagged sooner than someone who plays every 3 weeks. No single cut-off that's wrong for everyone.
Ranked by value
See last visit, usual gap, days away, lifetime bookings and lifetime spend, so you start with the players who matter most.
Ready for outreach
Export the list as CSV. Email addresses are included only for players who agreed to marketing in Playtomic.
In your weekly email
The Monday digest tells you how many regulars are overdue, and every PDF report lists them.
How it works
What you will recognise inside CourtPulse.
Who counts as a regular
Players with at least four visits in the four months before their last booking, who usually come back within a month. Guests are excluded because they aren't stable identities.
When someone is flagged
When they've been away more than twice their usual gap — at least two weeks and at most six months — and have no future booking already in Playtomic.
Privacy by default
Spend is split evenly across the players on each booking. Contact details only appear for players who opted in to marketing.
Related features
Often used together with this capability.
- Smart Alerts for Venue ManagersConfigure threshold-based alerts for revenue, bookings, occupancy, cancellations, and new players. Get notified by email the moment a metric crosses your line.
- Automated PDF Reports for VenuesWeekly and monthly PDF reports that open with your headline numbers, the change on the previous period, and a short list of things to act on — then the detail behind them.
- Player Insights & Retention AnalyticsDemographics, engagement patterns, retention rates, and player lifetime analysis. Build a stronger community by understanding your players.